As part of our customer care commitment, we understand that knowing when you or your recipient will receive your parcel is really important.
We use Royal Mail as our chosen delivery service.
At checkout you can select Standard Delivery (2nd Class) or upgrade to Royal Mail Second Class Signed For, First Class Signed For and Special Delivery.
Please allow us up to 36 hours to prepare and dispatch your order as we often make our skincare products fresh.
We are also a tiny company with many hats!
Upon dispatch, you will be emailed confirmation of dispatch. If you have selected to upgrade to Royal Mail *Signed For or *Special Delivery your dispatch email will also contain your unique Royal Mail Parcel Tracking Number so that you can check your parcel’s progress at https://www.royalmail.com/track-your-item#/
*This is a tracked service and requires a signature. If there is no one in to sign for your parcel it will require collecting from your local Post Office. If you know you will be out during delivery please arrange with a neighbour to sign for your parcel.
If your tracked parcel has not arrived as expected, please check its progress with your tracking number (found in dispatch email) and using the Royal Mail link provided above. If you have ordered with FREE STANDARD DELIVERY please contact us direct at email@example.com so we can trace your parcel for you. Thank you!
Expected Delivery Day
(36 Hrs Custom Time) : Processing time from order date
STANDARD DELIVERY 4-5 Working Days
2nd Class Signed For 4-5 Working Days
1st Class Signed For 2-3 Working Days
Royal Mail Special Delivery: 2 Working Days
We are very happy to assist in the very rare event of a parcel genuinely going missing and can be contacted at firstname.lastname@example.org
Please note that BUFF does not take any responsibility for parcels that are returned to them after customer failure to collect from Post Office.
We appreciate your assistance. Thank you.