Contact Customer Care

Tel: 07885 570530



As part of our customer care commitment, we understand that knowing when you or your recipient will receive your parcel is really important. This is why we give you the opportunity to choose our FREE STANDARD DELIVERY or upgrade to Royal Mail Second Class Signed For, First Class Signed For and Special Delivery.

Please allow us up to 36 hours to prepare and dispatch your order as we often make our skincare products fresh. We are also a tiny company with many hats!

Upon dispatch, you will be emailed confirmation of dispatch. If you have selected to upgrade to Royal Mail *Signed For or *Special Delivery your dispatch email will also contain your unique Royal Mail Parcel Tracking Number so that you can check your parcel’s progress at

*This is a tracked service and requires a signature. If there is no one in to sign for your parcel it will require collecting from your local Post Office. If you know you will be out during delivery please arrange with a neighbour to sign for your parcel. 

If your tracked parcel has not arrived as expected, please check its progress with your tracking number (found in dispatch email) and using the Royal Mail link provided above. If you have ordered with FREE STANDARD DELIVERY please contact us direct at so we can trace your parcel for you. Thank you!

Expected Delivery Day

(36 Hrs Custom Time) : Processing time from order date


2nd Class Signed For  4-5 Working Days

1st Class Signed For 2-3 Working Days

Royal Mail Special delivery: 2 Working Days

We are very happy to assist in the very rare event of a parcel genuinely going missing and can be contacted at

Please note that BUFF does not take any responsibility for parcels that are returned to them after customer failure to collect from Post Office.

We appreciate your assistance. Thank you.

Returns Policy

We hope that you love the Products as much as we do. However, if you’ve changed your mind about a product and it’s within 28 days of receipt of your order, we’ll be happy to exchange it or give you a refund.

If you’ve changed your mind, or have decided to cancel the contract you will receive a full refund of the price paid for the products in accordance with our Refund Policy set out below.

You must take reasonable care of the products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition.

Simply post the Product to: BUFF Natural Body Care, 67 Beverley Gardens, Newton Abbot, Devon, TQ13 7BN.

As the postal system is outside of our control, products are returned at your own risk.

We do not reimburse postage costs for returned products, unless faulty. If an item arrives faulty please email us at with a photo and your message.

Thank you